Online Banking FAQs

Online banking allows you to perform banking transactions electronically using an Internet browser.

There is no fee to use Online Banking.

Sign up for Online banking by going to our Online banking page and selecting "Sign up for Online banking" or visit your local office and a CNB banker can help you get started with this service.

You will be given a CNB NetXpress ID and password. The first time that you sign in you will be prompted to create a new password. Next, you will select a verification watermark image that will display each time you log in and you will select and answer three personal questions.

You will be asked to supply your name, address, email and account number(s). You'll be assigned a pseudo/alias name to describe each account. These names can be changed in the Options section of Online banking. 

Online banking can be accessed by going to www.communitynationalbank.com on any trusted computer or electronic device and entering your NetXpress ID in the green Online Banking Login box. You will then be brought to a screen to enter your password. Be sure that the verification watermark is the image that you selected when you enrolled for Online banking. You may also be asked one of your three personal questions. 

At enrollment, you'll be provided a NetXpress ID and password to use Online banking. If you enroll online you will receive an email informing you of your ID and password.

You can reset your NetXpress ID and password by logging into Online banking and going to "Options" and "Personal". All IDs are unique and no two people may have the same one. If you enter an ID that has already been selected you will be prompted to enter another ID.

You can access information for checking, savings, clubs, IRAs, CDs, loans, lines of credit and safe deposit accounts. Some accounts may have limited functionality within Online banking. Please contact your local banker for further information. 

Yes, Visa credit cards, shareholder information and trust accounts are not accessible from CNB NetXpress. However, you can view your previous deposit account statements which contain shareholder balance information.

You can view accounts and transactions, download transactions, transfer funds, set recurring transactions, make loan payments and print account information, view and print eStatements, view check images, place stop payments and more. Go to our Online banking page to learn about the features.

Online banking

Some accounts may have limited functionality within Online banking. Please contact your local banker for further information.

To reset your Online banking password call your local office or you can reset it yourself, if you activate the "forgot password" feature. You can activate the "forgot password" feature in your Online banking under the Options tab, click on Personal and fill in the Password Reset Question and Answer. 

To activate the "forgot password" feature to reset your password you will need to enter information in Online banking first. Login and go to "Options" and "Personal". Verify your email address and phone number then add a password reset question and password reset answer. You may enter any information in these fields and they can be changed at any time. 

Your Online Banking password will not expire. Users are allowed only 3 invalid sign on attempts before the account locks. You will need to call the bank or use the forgot password feature to unlock your Online banking account. 

You will need to contact a CNB representative to add new accounts to Online banking. 

Please contact our shareholder services representative using the contact information on the Shareholders Services page to gain online access to shareholder information.

Shareholders Services

Checking, savings and money market account statements can be viewed online. Home equity loan statements can be viewed as well. 

You will receive an email notification each time your statement is available. You may click the link within the email or go to our website at www.communitynationalbank.com and log in to your Online banking account using the green box. Once logged in, select the eStatements tab and select the account and the statement that you want to review. 

You can download transactions into financial products such as Quicken or Quick Books; you can also download into a text file or spreadsheet. 

Use the iPay service to make a person to person payment. Check out the Online banking features section to learn more.

Online Banking

Please visit our security section to learn about securing computer and mobile devices.

Security

Please go to the Online banking security and requirements section of our Online banking page.

Security and Requirements

Although Online and Mobile banking deliver a lot of the same information, you need the mobile banking app to use mobile banking. Online banking is accessed through browsers on computers or mobile devices by visiting www.communitynationalbank.com.

There are different features available on each service. For example, mobile deposit is only available using Mobile banking where Online banking offers more bank transaction history.

Mobile text is a feature of Online banking and is available if you have a mobile device that can send and receive text messages. This service allows you to view the balance and limited activity on accounts.

It's a good alternative if Internet service is not available.

1. Log in to your Internet banking account and go to the "Mobile Settings" and "Text Mobile Settings".
2. Select "Enable text access for your mobile device" and then accept the terms and conditions.
3. Enter your mobile phone number and select your wireless provider.
4. Select the accounts you want to access through Mobile text. Be sure to select a mobile short name for each account, such as "Sav" for your savings account. This short name will be used for your text commands and then select "Submit".
5. Select "Confirm" and a text message will be sent to your mobile device.
6. Be sure to text "Yes" to complete your enrollment. A confirmation message will be sent to your mobile device once the process is complete.

• Help - provides list of commands
• Bal - all account balances
• Bal mobile short name - single account balance
• Hist - all accounts recent activity
• Hist mobile short name - single account activity
• Stop - cancels Mobile text service

For a balance on a single account, such as your savings account that you've assigned a short name of "sav" to, you will simply text "bal sav".

Your phone will only store the information provided via the text message you receive from Mobile text that includes your mobile short names, account balances and transaction history. You may delete the text messages when you no longer need them as an extra precaution for account safety.